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SHIPPING / RETURN POLICY
Thank You for ordering with Hair So Gorgeous!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. IF YOU RREALLY HAVE TO CHANGE YOUR SHIPPING ADDRESS, MAKE SURE YOU CHANGE IT ON THE WEBSITE AND ON THE PAYPAL SCREEN AFTER YOU ENTER YOUR CARD INFORMATION, IF NOT IT WILL GET SHIPPED TO YOUR BILLING ADDRESS!
- How long is processing, shipping, and handling?
Processing takes 1-2 Business days for your order to be shipped out. (If you ordered on Friday your order will be processed on the next business day which is Monday.) International Shipping Orders are shipped out the same day as long as the order is placed before 1pm Central Time on a Business day.
Domestic Regular Flat Rate Shipping is 4-6 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Packages Delivery is with the USPS.
- When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will be emailed to you on the email provided with your order. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 713-518-2644
- Can I make changes to my order?
To insure a quick delivery all orders are processed daily, you can make changes if your order has not been processed.
- May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
we are not responsible for any stylist trying to custom color or dye your virgin hair, because we understand that everyone is not a colorist or a specialist at coloring hair extensions.
You must contact us first before returning your package at 713-518-2644 During Business Hours Or Email (firstname.lastname@example.org) within the seven (7) day return period. All Hair So GorgeousHair Extensions must be shipped back unopened in it’s original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product, Therefore, we do not offer returns or exchanges if the Hair So Gorgeous hair seal on the bundle has been broken!
- When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened. Refunds are normally returned back to your bank Card within 24-48Hrs.
- May I make a exchange?
Yes, you can make an exchange within SEVEN (7) DAYS. The Hair So Gorgeous hair MUST NOT be opened! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.
Ship your Exchange/Refund it to:
Hair So Gorgeous
Houston, Tx 77282
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Hair So Gorgeous will not be responsible for lost returns.
Our Business Hours Are Monday-Sunday 10AM-7PM CENTRAL TIME to ensure good customer service and fast delivery of your hair.
If your have any questions or concerns please feel free to Contact Us At 713-518-2644 During Business Hrs M-F 10am-7pm (Central Time) Or Email Us at email@example.com Anytime. Please don’t comment questions under our photos, We won’t see it!